General Product Questions
-
Yes, our products are formulated to be gentle and effective for all skin types, including sensitive skin.
-
Yes, our products are cruelty-free. We do not use any animal-derived ingredients in our products.
Our manufacturing partners may work with non-vegan ingredients in their facilities, but they take precautions to minimize any cross-contamination potential as far as reasonably practical.
-
For best results, use our products daily or as directed on the label.
-
Yes, our formulas are gentle and suitable for sensitive or post-procedure skin. Always consult with your doctor if unsure.
-
No, our products are free from parabens, sulfates, and synthetic fragrances.
-
Yes, our products are developed and tested with dermatologists to ensure safety and efficacy.
Shipping & Returns
-
At the moment, we do not offer international shipping. We currently ship within the United States only, but we’re exploring options to expand in the future. Stay tuned for updates!
-
Shipping times depend on your location. Orders within the United States typically arrive within 5–7 business days.
You’ll receive detailed tracking information in your confirmation email once your order ships.
-
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
-
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Orders are eligible for returns within 30 days of purchase.
Just email us contact@skintensive.com directly and we’ll take you through the process.
For more information visit our Returns Page.
Loyalty and Discounts
-
Yes, we have a rewards program to earn points for discounts and exclusive perks. Check here for more details.
-
Enter your code at checkout in the designated promo code field.
Contact and Support
-
You can reach us at contact@skintensive.com or through the contact form on our website.
-
Our products are primarily available online at:
However, you can also find them at select dermatology and esthetics offices in the U.S.
If you’d like to see our products offered at a medical office near you, we encourage you to share our information with your provider. They can inquire about becoming a partner and carrying our products in their space.
Company and Mission
-
Skintensive was founded by Dr. Anar Mikailov and Dr. Vladimir Ratushny, two Harvard-trained dermatologists with a shared passion for combining clinical science with natural ingredients to create transformative skincare solutions.
Together, Dr. Mikailov and Dr. Ratushny founded Skintensive to address the needs of maturing, bruised, and sensitive skin by leveraging their extensive medical expertise and a commitment to using clinically proven, naturally restorative ingredients. Their mission is to deliver safe, effective, and science-backed skincare solutions that truly make a difference.
-
All of our creams are proudly manufactured in the USA with global materials.